Shipping policy

 

1. Processing Time:

  • Orders will be processed within 1-2 business days after receiving payment confirmation.

2. Shipping Methods and Delivery Time:

  • We offer standard shipping through reputable carriers to provide timely and secure deliveries.
  • Estimated delivery times may vary based on the destination and the selected shipping method.
  • Typically, domestic orders within United States can take 3-7 business days for delivery.
  • International orders may take 7-21 business days, depending on the destination and customs clearance procedures.

3. Shipping Costs:

  • Shipping costs will be calculated based on the weight of the package, the shipping method selected, and the destination.
  • Customers will be provided with shipping cost details at the checkout before finalizing the order.

4. Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided during checkout).
  • You can use this tracking number to monitor the status of your shipment and get real-time updates on its whereabouts.

5. Customs and Duties (For International Orders):

  • HiddenHours is not responsible for any customs fees, taxes, or duties incurred on international orders.
  • The recipient will be responsible for handling any customs-related charges that may apply.

6. Address Accuracy:

  • Customers are responsible for providing accurate shipping information during checkout.
  • HiddenHours will not be held liable for any delays or misdeliveries caused by incorrect or incomplete shipping addresses.

7. Delays and Exceptions:

  • HiddenHours will strive to meet the estimated delivery times mentioned in our shipping policy.
  • However, please note that unexpected delays might occur due to factors beyond our control, such as weather conditions, customs delays, or logistical issues with the carrier.
  • In case of significant delays, we will do our best to keep you informed and work towards a resolution.

8. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible.
  • Order modifications or cancellations may be possible if your order has not been shipped yet.

9. Missing or Damaged Packages:

  • In the unlikely event that your package arrives damaged or goes missing during transit, please contact our customer support immediately.
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order in perfect condition.

10. Returns and Exchanges:

  • For information about our returns and exchanges policy, please refer to the dedicated page on our website.

Contact Information: If you have any further questions or need assistance, feel free to reach out to our customer support team at hiddenhours20@gmail.com or 561-601-3270.

Please note that this shipping policy is subject to change, and any updates will be reflected on our website. Thank you for your trust in HiddenHours Clothing Brand. We look forward to serving you with high-quality fashion products and exceptional customer service. Happy shopping!